Community Survey results 11/October/2018
In partnership with ISCTE – Instituto Universitário de Lisboa, a questionnaire survey was conducted for members of the National Scientific Community. Use, interest and satisfaction were the key metrics.
The purpose of this survey was threefold: to assess the degree of knowledge of the services provided; to know the perception of quality and usefulness of the same; and also to make a survey of improvements and needs.
Held in electronic support, the survey had 1131 answers and focused on teachers, researchers, doctoral students and technical-administrative staff.
Regarding the first goal, on the knowledge level on the services, the results show that the Eduroam network is the best known service by the community, with more than 90% of the respondents ensuring that they know this inter-university network. Following, RCAAP, Colibri and Arquivo.pt.
On this point, the report concludes that the lack of knowledge of the services is especially evident in the “Security and Computation” pillars, noting that, “despite this scenario, the respondents show interest in knowing most services.” The general comments reinforce the notion of ignorance on many services and the interest in knowing them.
In general, non-use of the services provided happens “because of the ignorance on these offers than because of the existence of alternative services,” the report said. In this logic, only “a small number of respondents” claims to use other services that fulfill the same function.
In general, users show a high level of satisfaction with the use of services, with rates that are rarely below 70%. In this field, we can highlight Filesender (84%), Colibri (77%) and Helpdesk (77%).
According to the report’s data, some of the respondents said they felt they needed more information about the National Scientific Computing Unit. The unit is “vaguely” known, there are “surprise manifestations as to the number of services offered”. “The disclosure of services (…) is absolutely essential” or “I was surprised by the profusion of services I do not know!” are some of the highlighted statements.
In the future, the “main suggestion” mentioned in the comments refers precisely to “more and better disseminate services to the community and to higher education and science institutions themselves.” In this field, there are suggestions such as the creation of a network of institutional contact points, creation of an aggregator link of the unit’s services or technical training, carried out in each institution, responsible for the dissemination.
We would like to thank our community for completing the survey!