How can I request more information about the RCTSaai service?
You should contact FCCN|FCT at noc@fccn.pt or visit the service page.
What is the RCTS certified service?
This service ensures the provision of various types of certificates, guaranteeing the security, authenticity, confidentiality and integrity of information sent over the Internet.
Do the personal certificates of this service have the same value as those on the citizen card?
The personal certificates of this service are valid and identify a user as a member of an institution. However, because they are not issued by a CA recognized by the National Security Office, they cannot replace the certificates on the Citizen Card.
How can I request more information about the certified RCTS service?
You should contact FCCN|FCT at noc@fccn.pt or visit the service page.
What security incidents does RCTS CERT respond to?
Incidents that originate or are destined for IP addresses belonging to RCTS.
To which entities can RCTS CERT provide services?
Only to entities linked to RCTS, through accredited contacts.
Can I choose not to use antivirus software at my workplace?
The use of antivirus is mandatory on Windows systems, and optional on Linux or MacOS-based systems.
I have questions about the effects of a file I've already opened/executed on my desktop. What should I do?
You can perform a preliminary test by uploading the file to the website www.virustotal.com, but above all you must notify RCTS CERT of this occurrence.
What general safety precautions should I take?
Do not open files of unknown origin, and when accessing the web, observe browser warnings regarding potentially malicious websites. It is also very important to make copies of content that is not regularly backed up by the organization. Relevant information must be stored on the organization's server (which has backups) and
My computer is being attacked from an RCTS IP address. What should I do?
You must send all the data you have regarding this incident to report@cert.rcts.pt.