THE FCCN, unit of digital services of the Foundation for Science and Technology, seeks to be close to its community, to know what users think of the different services, as well as to understand the different contexts in which they are used.
It was in this sense that he spoke to Ana Filipe, of the Digital, Audiovisual and Multimedia Technologies Support Office of the University of Évora. Recurrent user of Videocast, shared how this service is part of his daily life.
Do you consider Videocast a useful tool for your work and that of your institution? Why?
Video broadcasting is a type of service in which we are asked for support, due to the possibility of expanding audiences and increasing attendance at moments and events that are relevant to the University. From the perspective of those providing this support, Videocast facilitates access management and broadcast scheduling, in addition to providing a quality and reliable service.
What are the main advantages you highlight in the Videocast?
As already mentioned, the ease of access in session management, through federated authentication, is one of the advantages of Videocast, as it frees us from the need to subscribe and register on other platforms, in addition to not having costs or being subject to restrictions associated with service plans, as is the case with other platforms.
Another feature is the management interface, which is quite simple and entirely focused on the broadcast service. At this point, I highlight the speed with which scheduling is done, as well as access to assistance reports.
Finally, another feature to highlight is the technical supportOn the rare occasions when it was necessary to contact support, they were not only quick to respond, but that response also perfectly resolved the reported difficulty.
What kind of feedback receive from participants in events broadcast via Videocast?
Video broadcasting primarily affects a group of recipients who are anonymous and external to the University's user base. For this reason, viewers rarely report it to us. feedback. The feedback that ends up reaching us is presented mainly by the event organizations that request this service and is always positive, with reference to satisfaction with audience reach online. In particular, when we send assistance reports and assistance is found in unexpected locations and/or in numbers higher than expected.
