Is the service monitored 7x24x365?
Yes, in addition to monitoring, a supervision service (human support) is provided during the same period.
What is VoIP?
Voice over Internet Protocol (VoIP) is a technology that allows users to make telephone calls over a data network by converting an analog voice signal into a set of digital signals, which are then sent over an Internet connection in the form of packets with IP addresses. Not being
What new features can we expect from the RCTS VoIP service?
One of the main features of the VoIP@RCTS service is mobility, meaning each user's extension can accompany them wherever they go, as long as they have access to a network point. Voicemail also gains a new dimension, allowing it to be integrated with email. Thus,
How can RCTS VoIP service help reduce costs?
One of the goals of the RCTS VoIP service is to reduce voice communication costs. This reduction is achieved not only by routing calls to different operators via the lowest-cost route, but also by creating virtually dedicated IP connections between participating institutions, enabling
Who are the recipients of this service?
The RCTS VoIP service is intended for all public higher education institutions and the research community that are connected to the academic network through RCTS Plus.
How can I get more information?
You can contact FCT | FCCN to request information using the details provided in “Contacts”.
How does it work?
A dark fiber optic pair from the RCTS fiber network is provided to the User Entity between the two locations. All equipment and configuration are the responsibility of the entity requesting the service.
Is the service status monitored?
No, as no active RCTS equipment is used. However, there is support from a 24/7/365 supervision team that will assist in any situation that may arise.
What is RCTS Lambda Service?
RCTS Lambda is a high-performance point-to-point connection service that uses the RCTS optical network. It allows for private communications between two locations, isolated from other RCTS communications and therefore with protected capacity.
What is the membership process?
You can request the service or ask for more information by sending an email to noc@fccn.pt. A solution that best meets your requirements will be found together.
What is the average activation time for the RCTS Lambda service?
Implementation time will always be analyzed on a case-by-case basis, depending on the infrastructure existing between locations.