Does the RCTS Plus service include management of my firewall?
No. The service provided is completely private. There is no intervention by FCCN at the IP level (or higher); the addressing itself can be chosen by organizations belonging to the same service.
What are the costs of the service?
Costs are calculated according to the nature of the proposing organization, its geographical location and the tariff in force.
Is there any loyalty period associated?
The minimum contract period is 12 months. However, this period may be shorter depending on the type of communication contract supporting the service. After the initial 12 months, cancellation requests must be made with 30 days' notice.
Is the service monitored 7x24x365?
Yes, in addition to monitoring, a supervision service (human support) is provided during the same period.
How should I proceed to request more information about the service?
Please send an email to noc@fccn.pt. Once the service is active, only registered administrative and technical contacts will be able to request information or make changes to the active service.
What is the RCTS Fiber service?
RCTS Fibra is a service that provides fiber optic connections between two locations, without any active equipment in between. Because it is a separate physical medium from other RCTS communications, these are completely isolated.
Who is it intended for?
Entities eligible to subscribe to the RCTS IP service and who need to connect two locations using fiber optics without relying on third-party technologies.
What is the membership process?
You can request the service or request more information by sending an email to noc@fccn.pt. We will jointly find a solution that best meets your requirements.
What is the average activation time for the RCTS Fibra service?
The implementation time will always be analyzed on a case-by-case basis, depending on whether or not there is fiber optics between the locations.
Is there any associated cost?
Yes, the financial details of activation and operation depend on the technical solution found.