What is "academic traffic" and "business traffic" in the context of the RCTS IP service?
Business traffic' is communications originating from networks that are neither research and education networks nor owned by entities that have a direct traffic exchange link with RCTS or the GÉANT network. Academic traffic' is all other traffic originating from all other origins.
Does the RCTS IP service include the management of my firewall?
No, no filtering is performed on service delivery.
What are the costs of the service?
The costs are calculated according to the nature of the proposing organisation, its geographical location and the tariff in force.
Is there any loyalty period associated?
Yes, the minimum period of stay is 12 months. After this period, the request to terminate the contract must be made within 30 days' notice.
Is the service monitored 7x24x365?
Yes, in addition to monitoring, a supervision service (human support) is provided during the same period.
Which organizations are currently using the RCTS IP service?
That list is available here.
What is the average activation time for the RCTS IP service?
60 days. This timeframe may vary depending on geographic location and existing telecommunications infrastructure.
How should I proceed to request more information about the service?
Please send an e-mail to noc@fccn.pt. Once the service is active, only the registered administrative and technical contacts will be able to make requests for information or changes to the active service.
What is RCTS Plus?
RCTS Plus is the virtual private network service that FCCN offers its members.
What debits does the RCTS Plus service provide?
Virtual private network ports can be configured at 100Mbps, 1Gbps or 10Gbps.
Can I receive the RCTS Plus service at two geographically distinct locations?
Yes, the minimum is two sites. Multiple sites located at different locations can be connected in this Service.